Return & Refund Policy

We want you to be completely satisfied with your purchase from AZRetroHandhelds. If you are not happy with your order, we offer returns and refunds under the conditions outlined below.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item is returned within 30 days of the delivery date.
• The item is in its original condition — unused, with all accessories, packaging, and documentation included.
• The item is not one of the non-returnable items listed below.
• You provide proof of purchase (order number or receipt).

2. Non-Returnable Items

Certain items cannot be returned for hygiene or customization reasons:

• Screen protectors that have been applied or removed from packaging.
• Silicone skins and covers that have been used.
• Items damaged by misuse, modification, or unauthorized repairs.
• Gift cards or downloadable content.

3. How to Initiate a Return

To start a return, please follow these steps:

1. Contact us at Sales@AzRetrohandhelds.com with your order number and the reason for the return.
2. We will review your request and send you a Return Authorization with instructions on where to send the item.
3. Pack the item securely in its original packaging and include a copy of your order confirmation.
4. Ship the item to the return address provided in your Return Authorization.

Note: Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund, including return shipping at our expense.

6. Exchanges

We accept exchanges for items of equal or lesser value within 30 days of delivery, subject to the same eligibility criteria as returns. To request an exchange, follow the return process above and indicate your preferred replacement item.

7. Order Cancellations

Orders can be cancelled free of charge if they have not yet been shipped. Once an order has shipped, it cannot be cancelled but can be returned per the policy above. To request a cancellation, contact us immediately at Sales@AzRetrohandhelds.com.

8. Refund Processing for Wrong Items

If you receive an item different from what you ordered, contact us within 7 days. We will send the correct item at no cost and provide a prepaid return label for the wrong item.

9. Contact Us

For any return or refund questions, please contact us:

• Email: Sales@AzRetrohandhelds.com
• Location: West Phoenix Area, Arizona, USA

Need help? Visit our Help Center or Contact Support.