Legal

Shipping Policy

Last updated: July 2026

This Shipping Policy explains how we process and deliver your orders. By placing an order with AZRetroHandhelds, you agree to the terms outlined below.

1. Order Processing Time

Orders are processed within 1–2 business days after payment is confirmed. Processing time does not include weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Rates

We offer standard shipping to all addresses within the United States. Shipping costs are calculated at checkout based on your order total:

  • Standard Shipping: $7.99 flat rate (3–5 business days)
  • Free Shipping: Available on orders over $100

Note: Shipping rates and thresholds may be updated by the store administrator. Final rates are shown at checkout.

3. Delivery Times

Estimated delivery times are as follows and exclude processing time:

  • Standard Shipping: 3–5 business days within the continental United States
  • Remote Areas: Additional 2–3 business days may apply

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, or peak shipping periods.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can also track your order using our Order Tracking page by entering your order number and email address.

5. Shipping Destinations

We currently ship only to addresses within the United States. We do not ship internationally at this time. We are unable to ship to PO Boxes for certain oversized items.

6. Local Pickup

Local pickup is available in the West Phoenix Area, Arizona. To arrange local pickup, please contact us at Sales@AzRetrohandhelds.com or reach out via Facebook Marketplace or OfferUp before placing your order.

7. Lost, Stolen, or Damaged Packages

We are not responsible for packages lost or stolen after they have been marked as delivered. If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and we will assist you with a replacement or refund.

If your package is marked as delivered but you have not received it, please check with neighbors, building management, or your local post office first. Contact us at Sales@AzRetrohandhelds.com if the package cannot be located.

8. Incorrect Shipping Address

Please verify your shipping address before completing checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we may be able to update the address before the order ships.

9. Shipping Delays

We are not liable for shipping delays caused by the carrier, weather events, natural disasters, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will follow up with the carrier on your behalf.

10. Contact Us

For any shipping-related questions, please contact us:

Powered by PermaDesk