Support
Troubleshooting & Support
R36S • R36H • R36Ultra • R36UltraX • R50S
Having trouble? Start with the steps below. Our handhelds use ArkOS or EmuELEC, so menu names may vary slightly.
Still Need Help?
Contact AZRetroHandhelds through this website. Please include:
- Your handheld model and order number, if available.
- What happens when you turn it on.
- The game and system involved, if applicable.
- The troubleshooting steps you tried.
- A photo of any error message or a short video showing the problem.
We’re happy to help you get back to playing!